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Customer Information Systems

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Customer Information Systems  
 

 Related Studies

 
Five Year Market Analysis and Technology Forecast through 2015
   
Published Date: 9/23/2011

Studies and Formats Available
​

This market study may be purchased as an On-Demand MIS License or as a PDF File.  The On-Demand MIS has some unique features (such as market history and market shares for the past several years) that are not available in other formats.  Regional studies include country and industry forecasts.  Studies and formats available are listed below:  

 

 On-Demand

PDF File

 Worldwide

Yes

Yes

 North America

No

No

 Latin America

No

No

 Europe, Middle East & Africa

No

No

 Asia

No

No

 

Table of contents for these studies is shown in the following paragraphs.
Study Overview
​
Utility Customer Information Systems Are on the Brink of a Major Transformation
Customer Information Systems (CIS) address business-critical utility M2C (meter to cash) and customer care business processes.  The CIS products cover two core utility lifecycle processing areas, revenue management and customer management.  The CIS solutions reach into two additional areas, commodity management and service delivery management.  They go beyond CRM!
 
The market for utility Customer Information Systems and billing solutions is on the brink of a major transformation as many leading utilities have already started an overhaul of their systems infrastructure.  
 
With the new technologies, the utility consumer has much more information available than ever before, and as a result, the utilities are becoming more consumer centric. 
 
CIS systems have conventionally been provisioned as custom, in-house developed solutions or by system integrators providing a leveraged product approach.  However, that has changed as more and more robust commercial off-the-shelf solutions have become available from suppliers.
 
Strategic Issues
Historically, the utility industries worked in a one-service-one-bill environment, but with the advent of smart meters and the Smart Grid, along with a propensity to provide better customer service, the utilities are working towards different billing scenarios for the consumer. 
 
  • What strategies are most important?
  • Are different strategies required for different types of for utilities?
  • Will a hosted CIS be accepted by the utilities?
  • What is the impact of demand response and data management?
  • How are the large software companies impacting the total market?
 
Worldwide Study Table of Contents

Executive Summary

  • Scope
  • Market Size and Forecast
  • Strategies & Recommendations for Success
 
Scope
 
Market Shares List of Figures
 
  • Market Shares of the Leading Suppliers
  • Market Shares by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Market Shares by Revenue Category
    • Software
    • Services
  • Market Shares by Service Type
    • Consulting
    • Implementation
    • Software as a Service
    • Maintenance
  • Market Shares by Utility Service
    • Electric
    • Gas
    • Water
  • Market Shares by Ownership
    • ISO/RTO Utilities
    • Investor Owned Utilities
    • Publicly Owned Utilities
    • Cooperative Utilities
  • Market Shares by Client Type
    • Utility Customers
    • Municipality Customers
    • Commercial Customers
  • Market Shares by Sales Channel

 
Market Forecast List of Figures

 
  • Total Customer Information System Business
  • Shipments by Region
    • North America
    • Europe, Middle East, Africa
    • Asia
    • Latin America
  • Shipments by Hardware, Software, and Services
  • Shipments by Service Type
    • Consulting
    • Implementation
    • Software as a Service
    • Maintenance
  • Shipments by Utility Service
    • Electric
    • Gas
    • Water
  • Shipments by Ownership
    • ISO/RTO Utilities
    • Investor Owned Utilities
    • Publicly Owned Utilities
    • Cooperative Utilities
    • Nationalized Utilities
  • Shipments by Client Type
    • Utility Customers
    • Municipality Customers
    • Commercial Customers
    • Retail Customers
    • Institutional Customers
    • Residential Customers
  • Shipments by Sales Channel
 
Supplier Profiles
 
Profiles for the major suppliers servicing this market are included.  Each profile reviews the company’s business, products, and services as it applies to this market segment.  Suppliers profiled include Advanced Utility Systems, AMX International, Applied Technology Solutions (ATS), ATCO I-Tek, Cayenta Utilities, CGI, Cogsdale, Continental Utility Solutions, Inc., (CUSI), Convergys, Daffron & Associates, Ferranti Computer Systems, Gentrack, Hansen Technologies, Harris Computer Systems, Infor Hansen, inHANCE, Innoprise Software, ista International, North|Star Utilities Solutions, OpSolve, Oracle, Phoenix IT Solutions, Prophecy International Holdings, SAP, SEDC, Springbrook Software, Systems & Software, United Systems & Software, Ventyx, An ABB Company, Vertex Data Science.
Regional Study Table of Contents
​N/A
Country Study Table of Contents
​N/A
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Customer Information Systems

For more information or to purchase this study, please submit this form or call 781/471-1175
 
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